Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase
There are certain situations where only partial refunds are granted:
- All deposits of any kind are non refundable
- For custom pieces that required deposit only partial refund will be returned.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at iivorystyles@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping
Processing & Shipping
Please allow 3–5 days for order processing. Once your order has been processed, it will be shipped via Express Shipping.
If you require delivery by a specific date, please contact us at iivorystyles@gmail.com after placing your order with your name, order number, and requested delivery date. We will do our best to accommodate your request
Need help?
Contact us at iivorystyles@gmail.com for more questions
